Need Help?Dial 2-1-1

“Just dial 2-1-1 anywhere in WV and in Belmont County, OH and you will be connected to a representative for FREE.”

Free HotlineHelp is never far away with 2-1-1.


Help is never far away with 2-1-1. It is a FREE hotline that helps people that have fallen on hard times and don’t know where to turn. Financial difficulties, abuse, crisis and disasters happen, but there is help. Dial 2-1-1 to be directed to local resources that can help.

2-1-1 is an easy to remember telephone number that connects callers to information about critical social services needs. Just dial 2-1-1 anywhere in WV and in Belmont County, OH and you will be connected to a representative that can give you proper referrals for your needs. This is a FREE service.

Visit WV211.ORG

April 1, 2019United Ways Launch Revamped Statewide 2-1-1 Information Line.

CHARLESTON, WV: The United Ways of West Virginia officially launched their revamped statewide information line, 2-1-1, today, making it the first statewide collaborative project ever undertaken by all 14 individual United Ways.

2-1-1 is a telephone number that links callers to health and human service information and referral through trained certified specialists. The 2-1-1 services are free and available 24-hours a day. Anyone can call 2-1-1 to have their questions answered about services in their specific area. The specialist will ask the caller questions in order to find the right services available.

“United Way’s new 2-1-1 will make information on a wide variety of local support services more accessible across our entire state,” said United Way of Central WV President, Margaret O’Neal. “Whether it’s information for locating a health clinic, finding child care programs, or getting housing assistance, 2-1-1 is an easy-to-remember, go-to resource for individuals and families.”

The program originally started in the 1990’s and was run by a separate non-profit. The United Ways have taken over management and governance of the line to better align it with the communities across West Virginia. When callers dial 2-1-1, they are asked to enter their zip code, which then directs them to the correct United Way to handle their request. During evening and weekend hours, United Way has partnered with First Choice Services as their call center. The line is available 24 hours a day, 365 days a year.

“It was important to us to partner with a call center that understands the needs of individuals in a crisis,” added Brett White, Executive Director of the United Way of Marion County. “First Choice has extensive experience working with several other hotlines and social service call numbers.”

Barbara Mallory serves as WV 2-1-1 Director.  “2-1-1 is critical to our communities, because it can literally save lives. During a crisis, individuals and families can receive help finding services, including mental health counseling, food, shelter, and clothing,” said Mallory. “Also during natural disasters and significant crisis situations, 2-1-1 is used for non-emergency calls, freeing up the 9-1-1 call center lines.

In coming weeks, service providers will be able to view information online at You are encouraged to submit a request through the website to update information so real-time updates can be made. If you would like more information on the program, dial 2-1-1.

Margaret O’Neal, 304-340-3502
President and CPO United Way of Central WV

Get Connected. Get Help.Make the Right Call


Dial 9-1-1 for Emergencies

Impaired Driving

House Fire

Medical Emergency



Report Domestic Violence

Suspicious Activities

Heart Attack or Stroke


Dial 2-1-1 for Info & Resources

Housing and Utility Issues

Find Shelter

Locate a Food Bank

Natural Disaster Relief Information

Fraud and Identity Protection

Tax Preparation Assistance

Veterans Services

Support Groups and Counseling Services


Prescription Plan


The Familywize Program helps individuals and families receive their needed prescription drugs at a discounted price. Through the United Way, an individual can receive a Familywize Discount Card.


The person can then present the card to their local pharmacist, who will provide them with a discounted price on their needed prescription drugs. Most pharmacies accept the Familywize Card.

To receive a Familywize prescription card, please contact the United Way at 304-232-4625.